Copilot Studio agents.

Who it's for

• ▸Customer-facing teams that want a self-service agent — sales triage, support intake, partner onboarding.
• ▸Internal ops teams that want a process agent (HR queries, IT requests, BC data lookups) on Teams.

What you'd get

• ▸A Copilot Studio agent scoped to one well-defined job — not a "tries to do everything" prototype.
• ▸An MCP-backed action layer where the agent needs to write back into BC, ticketing, or your DMS — with the guardrails our MCP work brings.
• ▸Eval suite + monitoring so you know when the agent gets worse, before users tell you.

Expected outcome

A measurable share of repeat questions or simple write-actions handled without a human, while keeping the audit trail your compliance team needs.